Support and contact
Tell us what isn’t working, or ask how a KeepKindly feature works. You do not need to share photos or details about your home to get help.
Contact KeepKindly
If you are reporting a problem, include your iPhone model, iOS version, app version (Settings, at the bottom), the screen you were on, and what happened. Please leave out room photos, item lists, medical information, and payment card numbers.
Support is provided by Kinetic Flux, LLC. This page does not offer emergency help. If anyone is in immediate danger, call 911.
Common questions
How do I turn off app-use analytics?
Open KeepKindly › Settings › Help improve KeepKindly and turn it off. This stops app-use analytics right away. See the Privacy Policy for what happens to earlier data.
How do I export or delete my data?
Open KeepKindly › Settings › Export my data, or Delete my data. If the app isn’t working, use the form above and tell us which request you need help with.
How do I restore or manage Plus?
Open KeepKindly › Settings › KeepKindly Plus › Restore purchases. Apple manages billing and cancellation in your Apple Account settings. If Plus ends, everything you already saved stays in the app.
Why didn’t a shopping pause appear?
The “Pause before getting something” button on Today and the “Should I get this?” share sheet action always work. For an automatic pause screen, check Settings › Shopping pause: Screen Time must be allowed for KeepKindly and the apps or sites chosen. If you turned Screen Time permission off in iOS Settings, the pause screen stops appearing and nothing stays blocked. The pause screen always has a way to continue.
Does KeepKindly tell me what to throw away?
No. KeepKindly records your decisions and helps you choose a small next step. It never decides what leaves your home.
Privacy, terms, and requests
Read the Privacy Policy and Terms of Use. For a privacy request, choose “Privacy or data request” in the form above. We may need to confirm a request before acting on information held in support messages.